Privacy Policy

1Introduction

Multisolution Agency ("we," "our," or "us") respects the privacy of our website visitors, clients, vendors, freelancers, contributors, and business partners.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit https://multisolutionagency.in/, contact us, register for opportunities, participate in projects, or use our services.

Multisolution Agency is an India-based business registered under the MSME Udyam Registration scheme.

2Information We Collect

Depending on your interaction with us, we may collect the following categories of information:

• Contact information: Name, email address, telephone number, company name, and business contact details.
• Professional information: Skills, qualifications, work experience, language proficiency, portfolios, and project-related experience.
• Registration information: Details submitted through vendor, contributor, recruitment, or project registration forms.
• Project information: Task submissions, annotations, transcriptions, translations, recordings, quality review results, and related communications.
• Technical information: IP address, browser type, device information, website usage data, and diagnostic information, where available.
• Business information: Company details, invoices, payment-related records, contracts, and communications necessary for business operations.

We aim to collect only information that is reasonably necessary for the relevant purpose.

3How We Collect Information

We may collect information:

• Directly from individuals through website forms, emails, registration forms, and other communications.
• From clients or authorized project partners when information is provided for a legitimate project purpose.
• Through project platforms and tools used for task management, data annotation, transcription, translation, and quality assurance.
• Automatically through website technologies such as cookies and server logs, where applicable.

Where personal information is collected from third parties, we take reasonable steps to ensure that the collection and use are appropriately authorized.

4How We Use Information

We may use personal information to:

• Respond to enquiries and provide information about our services.
• Evaluate vendors, freelancers, contributors, and potential business partners.
• Coordinate recruitment, onboarding, training, and project assignments.
• Deliver AI data services, including data collection, annotation, labeling, transcription, translation, localization, and quality assurance.
• Communicate project instructions, deadlines, feedback, and payment-related information.
• Manage contracts, invoices, accounting, and business records.
• Maintain website security, prevent fraud, and improve our services.
• Meet applicable legal obligations and resolve disputes.

We do not intend to use personal information for purposes incompatible with the purpose for which it was collected, unless permitted by applicable law.

5Legal Basis for Processing

Where required by applicable law, we process personal information on an appropriate legal basis, which may include:

• Consent of the individual.
• Performance of a contract or steps requested before entering into a contract.
• Compliance with legal obligations.
• Legitimate interests, where recognized by applicable law and where those interests do not override relevant individual rights.

Where consent is required, individuals may withdraw it subject to applicable legal requirements and the consequences of withdrawal.

6AI Data Collection and Project Data

Multisolution Agency may support AI and machine learning projects involving text, audio, speech, images, videos, handwritten documents, annotations, translations, and other datasets.

For such projects:

• Data is collected or processed according to the applicable project scope, instructions, permissions, and contractual requirements.
• Where personal data or identifiable recordings are involved, appropriate authorization, consent, or another lawful basis must be established as required.
• Contributors are expected to follow project guidelines and applicable privacy and confidentiality requirements.
• We seek to avoid unauthorized collection or disclosure of sensitive information and personal identifiers.
• Data is shared with clients or project partners only where permitted by the relevant agreement, instructions, and applicable law.

We do not claim ownership of third-party datasets merely because we process or annotate them. Ownership and permitted use depend on the applicable rights, licenses, and agreements.

7Sharing and Disclosure of Information

We may share information, where necessary and permitted, with:

• Clients and authorized project partners.
• Vendors, freelancers, contributors, and service providers involved in project delivery.
• Hosting providers, communication platforms, and project management tools.
• Professional advisers, auditors, and payment service providers.
• Government authorities or law enforcement agencies when disclosure is legally required.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

We do not sell personal information to third parties as a business practice.

8International Data Transfers

Some clients, vendors, project platforms, or service providers may operate outside India. Where personal information is transferred internationally, we aim to follow applicable legal requirements and relevant contractual safeguards.

International transfers may depend on the project, the service provider, the location of the recipient, and the applicable law.

9Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including project delivery, contractual obligations, accounting, dispute resolution, and legal compliance.

Retention periods may vary according to the type of information and the requirements of individual projects.

When information is no longer required, we aim to delete it, anonymize it, or securely dispose of it, subject to applicable legal and contractual retention obligations.

10Data Security

We aim to use reasonable technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the nature of the information and the project, safeguards may include access restrictions, account permissions, secure transfer methods, confidentiality obligations, and appropriate storage controls.

No method of electronic transmission or storage can be guaranteed to be completely secure.

11Cookies and Website Technologies

Our website may use cookies or similar technologies to support functionality, understand website traffic, maintain security, and improve user experience.

Where required, we will seek consent for non-essential cookies and provide appropriate information about their use.

Users may manage cookies through their browser settings. Disabling certain cookies may affect website functionality.

12Individual Privacy Rights

Subject to applicable law, individuals may have rights to:

• Request access to their personal information.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise concerns or complaints regarding the handling of personal information.
• Exercise other rights available under applicable data protection laws.

Requests may be submitted using the contact details provided below. We may need to verify the identity of the requester before responding.

13Third-Party Websites and Platforms

Our website, project communications, or service workflows may contain links to third-party websites and platforms.

Those services operate under their own privacy policies and terms. We are not responsible for the privacy practices of independent third-party services, and users should review their policies before sharing information.

14Children's Privacy

Our services are primarily intended for business contacts, adult contributors, vendors, and professional project participants.

We do not knowingly collect children's personal information without appropriate authorization or another lawful basis where required. If we become aware that personal information has been collected inappropriately, we will take reasonable steps to investigate and address the issue.

15Confidentiality and Client Data

We respect the confidentiality requirements applicable to client projects, business records, and contributor information.

Access to confidential project information should be limited to authorized individuals who require it for their assigned responsibilities. Client data must not be reused, published, or disclosed outside the authorized project scope.

Specific client agreements or project instructions may impose additional requirements.

16Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business operations, legal requirements, or privacy practices.

Updates will be published on this page with a revised "Last Updated" date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

17Contact Information

For privacy questions, data access requests, correction requests, or complaints, please contact:

Please include sufficient information to help us understand and respond to your request. We may request reasonable identity verification before disclosing or modifying personal information.