Terms of Service

1Introduction

Welcome to Multisolution Agency. These Terms of Service govern your access to and use of our website, https://multisolutionagency.in/, and the services provided by our agency. By accessing our website, contacting us, requesting a quotation, or using our services, you agree to these Terms. If you do not agree with these Terms, please discontinue using our website and services. Additional written agreements may apply to specific projects.

2About Our Services

Multisolution Agency provides language, data, and multimedia solutions to businesses and other clients. Our services may include translation and localization, AI data collection, speech and voice recording, data annotation, AI crowdsourcing, and multimedia data solutions. The exact scope of each project will depend on the client's requirements and our written confirmation. We reserve the right to update or modify our service offerings as business needs evolve.

3Use of Website

You agree to use our website only for lawful purposes and in a responsible manner. You must not attempt unauthorized access, interfere with website operations, introduce malicious software, or misuse any information available on the website. You must not use our website to engage in fraud, impersonation, harassment, or any unlawful activity. We may restrict access if we reasonably believe that the website is being misused or these Terms are being violated.

4Quotes and Project Confirmation

Any quotation, estimate, or proposal provided by Multisolution Agency will be based on the information available at the time of preparation. Final pricing, project scope, delivery timelines, specifications, and other conditions will be confirmed through a written agreement, purchase order, email, or other written communication. If the project requirements change, the quotation and timeline may need to be revised. Work will begin according to the mutually agreed project arrangements.

5Client Responsibilities

Clients are responsible for providing accurate project instructions, necessary materials, reference files, and feedback within the agreed timelines. Clients must ensure that they have the legal rights, permissions, and consents required to share any content, recordings, personal data, or other materials with us. Clients should promptly notify us of any special requirements, restrictions, or compliance obligations related to their projects. Delays or incomplete information may affect project schedules, quality, or delivery.

6Pricing and Payments

Project fees, payment schedules, applicable taxes, and payment methods will be agreed upon before work begins or as specified in the relevant project agreement. Clients agree to make payments within the agreed deadlines and provide any information reasonably required for invoicing. Additional work, changes in scope, or requests outside the original agreement may involve additional charges, subject to written confirmation. Any applicable refund, cancellation, or late-payment conditions will be governed by the relevant project agreement and applicable law.

7Project Delivery

We will make reasonable efforts to deliver project work according to the agreed specifications and timelines. Delivery schedules may depend on project complexity, client feedback, availability of materials, and other relevant factors. Delays caused by incomplete information, late approvals, scope changes, technical issues, or circumstances beyond our reasonable control may affect the delivery date. Where reasonably possible, we will communicate significant changes to the client. Specific delivery requirements will be governed by the relevant project agreement.

8Quality and Revisions

We aim to provide services that meet the agreed project requirements and professional standards. Quality criteria, review procedures, acceptance requirements, and revision limits may vary depending on the nature of each project. Clients should review delivered work and report any concerns within the period agreed for the project. We will assess reported issues against the agreed scope and specifications. Additional revisions, new requirements, or changes requested after approval may require additional time or charges.

9Intellectual Property

Clients retain ownership of materials they provide to us, subject to any rights held by third parties. Ownership and permitted use of project deliverables will be determined by the relevant written agreement, including any applicable payment and licensing conditions. Clients confirm that they have the necessary rights to use and share the materials supplied for a project. Neither party may use the other party's trademarks, confidential materials, or intellectual property without appropriate authorization, except where permitted by law or written agreement.

10Confidentiality

We understand that projects may involve confidential business information, documents, recordings, datasets, and other sensitive materials. We will take reasonable steps to protect confidential information and use it only as needed to perform the relevant services, subject to applicable law and agreed terms. Clients are also responsible for protecting confidential information shared with them. Where required, the parties may enter into a separate non-disclosure agreement or other written confidentiality arrangement, which will apply according to its terms.

11Privacy and Data Protection

Multisolution Agency handles personal information in accordance with its Privacy Policy and applicable data protection laws. Information may be processed when necessary to respond to enquiries, manage projects, communicate with clients, process payments, or provide agreed services. The handling of project data, recordings, and other materials may also be subject to project-specific instructions or agreements. Please review our Privacy Policy for further information: https://www.multisolutionagency.in/privacy.html. Clients must ensure they have the necessary permissions and legal basis to provide personal data to us.

12Vendors and Contributors

We may work with freelancers, linguists, voice contributors, annotators, vendors, subcontractors, or other project participants to deliver our services. Any engagement will be subject to the applicable project requirements, confidentiality obligations, and agreed terms. Registering interest or submitting an application does not guarantee selection, employment, payment, or assignment of work. Contributors must provide accurate information, follow project instructions, respect confidentiality, and comply with applicable laws and relevant project policies.

13Third-Party Services

Our website or projects may refer to third-party websites, tools, platforms, or services for convenience or project delivery. These third parties may operate under their own terms, privacy policies, and security practices. Unless expressly agreed otherwise in writing, Multisolution Agency does not control independent third-party services and is not responsible for their content, availability, or practices. Clients should review the relevant third-party terms before using such services and avoid sharing information unless they are authorized to do so.

14Service Availability

We make reasonable efforts to maintain the availability and accuracy of our website and service information. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues. Maintenance, upgrades, internet disruptions, security incidents, or circumstances beyond our control may temporarily affect access. We may update website content or modify services when reasonably necessary. These changes will not override specific commitments already agreed in a written project agreement, except as permitted by that agreement or applicable law.

15Limitation of Liability

To the extent permitted by applicable law, any limitation of liability for a specific project will be set out in the relevant written agreement between Multisolution Agency and the client. We will not be responsible for issues arising from inaccurate information, unauthorized materials, or instructions supplied by the client, to the extent permitted by law. Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited. Any liability relating to a particular project will be assessed in accordance with the applicable agreement and relevant law.

16Suspension and Termination

Either party may end a project or service in accordance with the applicable written agreement and applicable law. We may suspend or discontinue access to our website or services where reasonably necessary due to unlawful activity, material breach of these Terms, security concerns, or non-payment, subject to applicable legal requirements. On termination, the parties remain responsible for obligations that arose before termination, including outstanding payments and confidentiality duties. Any arrangements for completed work, work in progress, or refunds will be handled under the relevant project agreement and applicable law.

17Changes to These Terms

We may revise these Terms from time to time to reflect changes in our services, business operations, or legal requirements. Updated Terms will be published on this page with a revised "Last Updated" date. Unless otherwise required by law or agreed in writing, the updated Terms will apply from the date they are published to future website use and relevant services. Existing project agreements will continue to be governed by their own terms unless the parties agree otherwise. We encourage visitors and clients to review this page periodically.

18Governing Law and Disputes

These Terms shall be governed by the laws of India. Any disputes shall be resolved in accordance with applicable Indian law and the terms of the relevant project agreement. The parties should first attempt to resolve project-related concerns through good-faith communication. If a dispute cannot be resolved informally, the parties may pursue the remedies available under applicable law. Any court jurisdiction or dispute-resolution procedure specifically agreed in a written project contract will apply to the extent legally enforceable.

19Contact Information

For questions about these Terms of Service or our services, please contact us using the details below.

We will make reasonable efforts to review and respond to enquiries within an appropriate timeframe.